Thursday Jun 17, 2021

Creating the Right Team - Frontline Innovators - Episode #2

On this episode of Frontline Innovators, Michael Langley, VP of Business Transformation at Pepsi Bottling Ventures, joins host Justin Lake to discuss the challenges of implementing technology that directly impacts the frontline workforce.

Michael brings true awareness, and a sense of empathy as a former driver himself! “Meet them where they are,” Michael says. It’s important to have first hand experience with the frontline worker, not just build technology from a conference room.

Takeaways

Meeting them where they are - in terms of technical proficiency and other job skills, and how they accept change, are they willing to accept change
Change management is key for digital adoption. If you want end users to embrace new technology, make them part of the process! Don’t just ask for input but include end users in the process!
Understanding the frontline workers is critical. Frontline workers need to be part of the dedicated team to understand how they’re trying to use the information, their constraints and all the pain points… you need to spend some time in the field.
Look at people as individuals; age isn’t indicative of curiosity, aptitude or ability
The future of frontline workers and IT is about safety, security and creating easier workflows
For safety, drivers certainly play a crucial role, and anything that can help them be safer on the road, not robotics necessarily, should be explored
In stores, Google glasses may be a thing. Could this create more seamless ordering, or is it a potential security risk?
Looking to the future for change management; great idea to let technology take over for some manual, tedious things, which could help elevate some individuals roles
“I’ve been extremely blessed that I’ve had organizations that have supported me, family that has supported me, and certainly the ability to get the education needed to help me better be able to implement the technology and the skills I needed to be successful.”

Creating the Right Team - Frontline Innovators - Episode #2

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