Friday Apr 01, 2022

Preparing for Change - Frontline Innovators - Episode # 062

Steve Acuna is the Director of Organizational Enablement at a leading healthcare insurance company..  He sees the importance of change management and how much of a positive impact it can have on a company. He sits down with host Justin Lake to talk about some of the challenges that frontline workers are facing today and how to overcome them.

 

 

Takeaways 

 

  • Frontline workers are the case study for how change management can change the future for how we interact with employees.
  • You can affect the mindset of people and how they operate based even off of how prepared they are for change coming down the line. 
  • The metric side of change management helps because it shows people where the opportunities are to improve. 
  • Make sure that everyone involved with the change is on the same page. Make sure they know who to talk to and that they have a solid support system underneath them.
  • There is a retention issue with frontline employees, so you want to make sure you are meeting their needs and be on the same playing field as them.
  • Change management can help prepare you for things outside of work that might happen as well.
  • As a change leader, there will be struggles along the way but it is your job and responsibility to make sure that everyone trusts what you are doing is in their best interest.




Quote of the show

 

0:58 “I feel like frontline workers are really the case study for how change management can change the future of how we operate and how people interact with change management in general. I do believe that frontline workers are really the reflection of how change management is actually working or not working in an organization.”




Links

 



Ways to Tune In:

 

Comments (0)

To leave or reply to comments, please download free Podbean or

No Comments

Copyright 2023 All rights reserved.

Podcast Powered By Podbean

Version: 20241125