Tuesday Feb 22, 2022

Reflecting on the Frontline - Frontline Innovators - Episode # 051

On this very special episode of Frontline Innovators, hosts Justin Lake and Eugene Signorini look back on the last 50 episodes and the guests they have talked to. They share some of their favorite moments and go over what they have taken away from some memorable guests.  

 

Takeaways 

 

  • You want to introduce technology with people. You don’t just want to thrust change upon employees but rather slowly integrate them into the technological change. 
  • There’s plenty of change on a daily basis that it creates a change whiplash effect for employees. It’s important not to overwhelm them with change. 
  • Failing safely and failing fast is ok. It’s a learning curve when on the job and you want to make sure that it is ok to fail at something as long as it is done safely. 
  • Empowering the frontline workers is something that can go a long way. Technology is not a one size fits all solution.
  • The frontline workers should be prioritized and given everything they need. They are the life blood of an organization and without them there is no business. 
  • You want to build a relationship with the frontline workers and make sure that they are aware of the change that is coming down the road. 
  • You need to be transparent with those on the frontline and earn their trust. They are the experts in their job and it’s your job to make their lives easier. 



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