Friday Mar 18, 2022

Resilient Data - Frontline Innovators - Episode # 058

Rob Malench and Rishi Vij are both Partners at Blue Star Partners. Between them they have over 38 combined years of experience working with Fortune 500 companies. They sit down with host Eugene Signorini to talk about the people side of change and how to help frontline workers better deal with the rapid pace of change.

 

 

Takeaways 

 

  • Even during this difficult time through the pandemic, customers are still looking for more and businesses are looking to expand, and that puts more pressure on the already overloaded frontline employees.
  • Pancaking deskless workers can lead to potential safety issues as they will be distracted and won’t be able to fully focus on their job.
  • Doing a 90 day look ahead allows you to see what is coming down the road for the frontline workers and try and consolidate it for them so they aren’t overwhelmed.
  • You want to see the world through the perspective of those on the frontline. Going on a ride along with them allows you to tailor your messages to their needs.
  • Make sure that leaders are aligned throughout the entire process. You can do this by keeping up constant communication.
  • You need the frontline workers to understand, buy in and commit to the change. If you don’t get those then the change won’t take off. 
  • Have resilient information. You need to be able to make adjustments depending on how the frontline employees are feeling.




Quote of the show

 

2:36 “The more that we sort of pancake and layer on, and the more that they're feeling stressed out and overwhelmed, the more that they might be distracted. How do we take that into consideration when we're managing large-scale change in an organization? And especially when we're touching those frontline desk-less workers.” 






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