Friday Feb 25, 2022

The Most Important Link - Frontline Innovators - Episode # 052

Eva Althaus is the Organizational Design and Change Management Consultant at Boeing. She sees the importance of having empathy for employees working on the frontline, especially with the current supply issues. She sits down with host Justin Lake to talk about some of the challenges facing frontline workers and how they can be solved. 

 

 

Takeaways 

 

  • The lack of empathy is the biggest challenge facing frontline workers today. Everyone needs to be more patient with deskless workers and realize what they go through daily. 
  • Understanding that change management is the key to helping others learn is incredibly important. 
  • Change only works when everyone is working together and is trying to achieve a common goal. 
  • Using an empathy map as a tool can help to understand the needs of those on the frontline and the end users as well. 
  • Employee listening has to be a practice and a habit. You want to make sure the employees know that they are being heard and not ignored. 
  • Design brings new changes to a company, but change brings opportunities for more design areas. 
  • You want to make sure you are training and enabling employees to better navigate through change. 



Quote of the show

 

12:09 “Change can only happen when the right environment and the right players are performing the role effectively and in harmony with the rest of them.”




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