Tuesday Jul 06, 2021

The Other Side of Modern - Frontline Innovators - Episode # 5

On this episode of Frontline Innovators we talk with Daniel Schumacher - the Director of Global IT Applications and Digital Innovations. Daniel talks about how important the wellbeing of the frontline workers is and how to familiarize them with modern, innovative technology.

 

Daniel Schumacher shares his unique insights gained by putting himself in the shoes of frontline workers to investigate the issues they encounter with technology.



Takeaways 

 

  • “... The challenge is the fundamental shift of thinking of the frontline workforce first and foremost, when it comes to technology enablement.” - Daniel
  • Only once you have a thorough understanding of how the work is done, what is working and what isn't, can you begin to address the issues.
  • When firm executives involve frontline workers in the process, a positive relationship develops between them and the headquarters, increasing the adoption of technology once it is available.
  • It is only when you talk to the frontline workers that you can understand what could have been done differently if they had the appropriate tools.
  • “I think the biggest challenge is getting the technology that we put in their [frontline workers] hands to work the exact same way as any other tool that they pick up.” - Daniel
  • You can have the most advanced technologies available. However, if you don't know how to make it relevant to the person, you won't be effective.



Links

 



Ways to Tune In:

 

Comments (0)

To leave or reply to comments, please download free Podbean or

No Comments

Copyright 2023 All rights reserved.

Podcast Powered By Podbean

Version: 20241125