Tuesday Jul 13, 2021

Thinking Outside Four Walls - Frontline Innovators - Episode # 6

Mike Smola, Vice President of Strategic Mobility Team at Panasonic, is a leading advocate for helping frontline workers grasp mobile technology. Mike shares with host Gene Signorini his take on the greatest challenge facing the frontline workers and how it’s changed in a post pandemic world. 

 

 

Takeaways 

 

  • The biggest challenge facing frontline workers is enabling the frontline worker to be productive in the environment in which they work
  • Being outside of the 4-walls of the corporate building creates an obstacle for frontline workers, they can’t access tech support by walking down the hall
  • When developing any product it’s critical to understand the use case and where the product is being used - take a walk in the customer's shoes, understand what they are doing so the product can be built to support that
  • There is an expectation/requirement from millennials that technology be small, smart and simple
  • Deployment of technology increased exponentially during the pandemic which had a drastic effect on the frontline workforce
  • With Artificial Intelligence (AI), 5G, high data throughput through the cloud gives frontline workers tremendous insight, better functionality to do their job and empowers them to make better decisions at a job site
  • “One day is different from the next… There is always a new challenge. There are so many great things you learn listening to the customer,” Mike Smola



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